Returns & Refunds policy

Effective Date: [July 24, 2025]

At Lunakit, your health, safety, and satisfaction are our top priorities. Every kit we create is thoughtfully curated with care, intention, and strict hygiene standards to ensure a clean, safe, and personalized experience. Because of the intimate and personal nature of our products, all sales are final once shipped.

Please read our returns and refunds policy carefully.

Final Sale Policy

Due to the inclusion of hygiene items (such as feminine wipes, underwear, and menstrual cups), edible products, and personal care items (like skincare, stress relief tools, and wellness goods), we do not accept returns or exchanges. This policy helps us:

• Maintain the cleanliness and safety of all our kits
  

• Prevent contamination of intimate or perishable products
  

• Ensure every customer receives new, untouched items for a safer experience
  

We believe in setting a high standard for product integrity—and that begins with honoring the health and trust of our customers.

Exceptions for Damaged, Incorrect, or Unusable Items

While we cannot accept returns, we’re committed to making things right. If your order arrives:

• Damaged in transit
  

• Incorrect (wrong size, item mix-up, etc.)
  

• Or if an item is not usable due to an issue on our end
  

Please contact us within 14 days of delivery at info@thelunakit.com with your order number, a description of the issue, and a clear photo of the item(s) in question. We’ll assess the situation and work with you to:

• Replace the damaged or incorrect item
  

• Offer a suitable alternative
  

• Or find a fair resolution based on your unique concern
  

Our goal is to provide comfort, not frustration—so if something doesn’t work out, we’ll do our best to help.

Items That Cannot Be Replaced

For hygiene and safety reasons, certain items may not be eligible for replacement or substitution, including:

• Underwear
  

• Opened menstrual cups or hygiene items
  

• Opened skincare or food products
  

• Items returned without prior approval
  

Contact Us

Questions? Concerns?
We’re here to help.

Email: info@thelunakit.com
Subject Line: Order Issue – [Your Order Number]

Thank you for understanding our commitment to clean, safe, and supportive care. We’re grateful to be a part of your journey—wherever you are in your cycle.